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Live Delivery Guarantee
We will offer a
live delivery guarantee on all fish shipped Express with
one day delivery that are
accepted on the first delivery attempt.
The live arrival guarantee covers the cost of the fish only,
not shipping. This is to protect us against people who fail to acclimate the
fish properly or are otherwise responsible for the death of
the fish. Should your betta arrive as a DOA, send us a
clear picture of the fish still double-bagged within 30
minutes of receipt. We will then refund its purchase
price or replace it if we should have similar stock
available but reshipping will be an additional cost.
Please be
assured we do everything we possibly can to ensure that
they will arrive alive and in good condition. All fish
are double bagged and shipped in insulated containers.
Heat packs and cold packs are utilized as appropriate.
Be aware that none of the carriers have climate controlled
vehicles so if the fish are in an extremely cold or
extremely hot vehicle, the packs may not be able to compensate for
those extremes.
Under no circumstances will we ship fish to college dorm
rooms or military posts. We do NOT ship outside the
continental United States. We do NOT ship fish if your
temps are less than 50 and delivery takes more than one day. We
will not ship if your temps are below 40 even with one day
delivery.
We urge you to be conscious of the temperature on your end
when you are ordering. If it is hot or cold
(outside the range of 65 to 85 degrees), please be
aware that it is safer for the fish if you call your post
office or whichever carrier they are shipped by and request they hold the
package for you to pick up.
We utilize Express Mail as our first mailing option because
it is cheaper than the other carriers. You
may check to see if shipping by Express Mail will be 1 day
or 2 days by going to
www.usps.com and entering 85026 as the "ship from"
zip code for Express Mail.
What to expect on arrival: Not all
bettas ship well. Shipping can be very stressful,
especially if the box has been tossed around a lot.
Some bettas will arrive very pale but most bettas color up
and return to normal activity within a few hours. It
may take some bettas 48 hours or longer to recover
from the stress of shipping.
Possible problems during shipping:
One of the most common problems that occurs during shipping
is tail biting. Tail biting is believed to be a stress
reaction. We know it can be disheartening to open your box and
see a huge chunk missing from your betta's tail but, as long
as it is cared for properly, it will grow back.
Bacterial infections, such as popeye, are another problem that can occur when bettas are shipped
during colder temperatures. If your betta(s)
arrive with a cloudy eye, treat with Maracyn. The problem generally resolves itself within a
week if the water is changed often and the fish is properly dosed with
Maracyn.
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